Help

We have prepared a few Frequently Asked Questions (FAQs) below but if you can’t find the answer you’re looking for then please give us a call on 02 9905 6488 or email us [take customer to email form]

What delivery services do Smiffy’s offer?

We provide a range of services to suit your needs and details are provided on our Delivery and Postage page.

My card payment won’t process, what should I do?

We maintain a high level of payment security and as a result we have strict rules on the information you provide when entering the payment details. Please ensure you have correctly entered the billing address and card details. A small mistake will cause the payment to fail. If you have any problems please call us on 02 9905 6488 or email us [take customer to email form]

I wish to return an item, what should I do?

Not a problem, you will find full details of our returns process on our Returns page. Please call us on 02 9905 6488 or email us [take customer to email form] to arrange the return and please ensure you provide your order number with the item you return.

My order says it is in Security Check, what does this mean?

All orders go through a Security Check to ensure payment has been received ok. This is usually a very quick step but can take up to 12 hours in some cases and we will contact you if there is any problem. Please ensure your contact details are correct so we can contact you easily.

What happens if I am not in and the courier attempts to deliver my order?

The courier will leave a card with details of the parcel and how to arrange collection from your local post office. We always require a signature for all deliveries and are therefore unable to leave the item if you are not in.

Are all Smiffy’s products in stock?

Yes! If the product is out of stock it is noted on the product page with a date when the stock is due back in.