Returns

We really want you to be pleased with your purchase from Smiffy’s but if for any reason you are not satisfied we will do our best to help you. Below we've outlined possible questions you may have regarding our returns policy. We hope you find all the information you need but should you have any questions please contact us

Is it possible to return my order?

If unfortunately you find your order is damaged or faulty it can be returned to us within 7 days from the delivery date. Please note: Refunds will be for the cost of the goods only and do NOT include any postage and handling charges. Any returns we receive with missing items, without its original packaging in new condition or with items in unsellable/not new condition will not be credited.

How do I organise a return?

Please contact us by phone or email within 7 days of the delivery date to organise the return of your item(s).

When sending an email please provide the following information:

Your e-mail address
Your telephone number
Your order number
A brief description of the problem

[Email us]

Alternatively you can contact us by phone on 02 9905 6400 to arrange a return. Please make sure you have the above details ready when you call.

All return requests will receive an email confirmation. Please make sure you add our address to your contact list to enable our email to be delivered to your inbox.

How do I return my item(s)?

Once you have contacted us by either email or phone we issue you with a Return ID number via email confirmation. You will be able to print out a Return Address Label with this ID number on it from this email. If you are unable to print out the label you will need to handwrite our return address clearly on the package. Please also make sure the Return ID number is clearly written on the outside of the package to enable us to process quickly and efficiently.

Please note: Returns must be received within 7 days of the Return ID being issued.

How long does it take to process a return?

We aim to process your return request within a week of receiving the product. Please make sure faulty or damaged goods are returned in their original packaging so as not to delay the return process. Please bear in mind that during busy periods such as Halloween and Christmas the process may take longer than normal.

Which products are non-returnable?

The following products are non-returnable: