Free Delivery on Orders Over $50
CALL US +1300 767 002

Frequently Asked Questions

 

1. Is it safe to use my credit/debit card details online?

We understand that security when shopping online is essential. Thats why the second you enter the order process, every piece of information that is transferred between you and us is 128 bit encrypted using SSL encryption. So even if it was intercepted, it would be useless information. Please look for the padlock when you enter the secure sections of our site. The small padlock normally appears at the bottom of your screen. You can also check the address bar, normally it will start http:// , however when you enter the secure pages it will add an "s" therefore it will begin https:// .
All our transactions are processed using Eway or PayPal. We do not see and therefore do not store any card details.

http://www.eway.com.au/

http://www.paypal.co.uk/


2. What types of payment do you accept?

We accept the following types of Payment:
Credit Cards - Visa, MasterCard & AMEX (Through Paypal)
Debit Cards - Solo, Maestro, Visa Debit, Visa Electron
Other Methods - PayPal

3. When will my order be dispatched?

If you order before 1pm (Monday - Friday) we aim to dispatch your order the same day. All other orders will be processed and dispatched the next working day.

 

4. Can I have my order delivered to my work address?

We understand that it is sometimes easier to have your order delivered to your work address, so we are more than happy to offer this service. You can opt to have your order sent to a different delivery address while checking out. Occasionally we may contact you to confirm your billing address.

 

5. Can I order over the phone?

If it is easier for you then please call us on 1300 767 002 (9am to 4pm) and we will be more than happy to process your order over the phone.

 

6. Can I amend my order?

This depends on the status of your order, where possible we will amend your order. Please call us or email us and we will do our best. Please note once an order status has been changed to 'Shipped' then we are unable to amend the order.

 

7. I've received my order but it's wrong/damaged?

While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged then please contact us and we will to our best to correct this as quickly and painlessly as possible.

 

8. I've haven't received my order yet?

If you think your order should of been with you already then please check the standard delivery times below. Occassionally standard delivery can take a little longer so please allow 10 working days before contact us.

Standard eParcel (NSW,VIC,QSD) - Normally 3/5 working days
Express Post eParcel (NSW,VIC,QSD) - Normally 1/2 working days

Standard eParcel (All other States) - Normally 5/7 working days
Express Post eParcel (All other States) - Normally 4/5 working days


9. I am having problems ordering online?

If you experiencing problems ordering online then please call or email us and we can either take your order over the phone or we can talk you through the order process.

10 .Do your prices include GST?

All our prices, unless otherwise stated include the GST at the current rate.

11. How much is delivery?

Please see our delivery page for our full range of delivery options.

12. Which couriers do you use?

Dependant on the order we use a range of couriers which include Royal Mail, DPD & UPS.

13. Do you share my details with anyone else?

"Smiffys Australia PTY" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement

14. How do I return/exchange an unwanted item?

Please see our returns page for full details on how to return and item for an exchange or refund.

15. Help...none of the above answer my question?!

If we haven't answered your question then please contact us and we we'll try our best to help you!

Call us on 1300 767 002 (9am to 4pm)

Address : Smiffy's Australia

PO BOX 138
Moorebank
NSW 1875

Email: australia@smiffys.com

 

Website Privacy Policy

This is the privacy policy for www.smiffys.com.au (Site). The Site is operated by Smiffy's Australia Pty Limited (ACN 137535696) trading as Smiffys.com.au (we, us and our).

 We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

 By using the Site, you consent to the collection and use of information in accordance with this privacy policy.

 We reserve the right to change this privacy policy from time to time by changing it on the Site.  This privacy policy was last updated on 7th December 2015.

 

Information we may collect from you

 We may collect and process the following information about you:

  • information (such as your name, email address, postal address and telephone number) that you provide by completing forms on the Site, including if you subscribe to any service, upload or submit any material via the Site, request any information or enter into any competition or promotion we may, from time to time sponsor;
  • details of any transactions made by you through the Site;
  • communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content;
  • information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to them;
  • details of your visits to the Site, the resources you access and any data you download.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

 

Uses made of your information

We will use the information you provide to:

  • enable us to process your orders and to provide you with the services and information offered through the Site and which you request;
  • verify and carry out financial transactions in relation to payments you make online;
  • audit the downloading of data from the Site;
  • improve the layout and/or content of the pages of the Site and customise them for users;
  • identify visitors to the Site;
  • carry out research on our users' demographics;
  • send you information we think you may find useful or which you have requested from us, including information about our products and services or those of carefully selected third parties, provided you have indicated that you do not object to being contacted for these purposes;
  • allow carefully selected third parties to send you information directly which you may find useful regarding their products and services, provided you have indicated that you do not object to being contacted for these purposes.

You can tell us not to contact you with information regarding our products and services or those of third parties or to share your details with third parties so that they can send you information regarding their products and services, either at the point such information is collected on the Site (by checking or un-checking (as directed) the relevant box) or by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the contact details at the end of this privacy policy.

 

Non-personal information

When you visit the Site, we may automatically collect non-personal information about you, such as the type of internet browser you use, the website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.

The Site uses cookies to store certain information. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Although they do identify a user's computer, cookies do not personally identify users. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the internet.

We use cookies to:

  • recognise you when you return to the Site;
  • allow you to navigate the Site more quickly and easily;
  • store your preferences;
  • control how often users see similar online advertisements;
  • estimate our audience size and patterns;
  • improve and update the Site.

We do not use cookies to store your credit or debit card details.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of the Site if you do so.

 

Information sharing

 

We may disclose aggregate statistics about visitors to the Site, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.

 

External links

The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

 

Payment processing

Payment details you provide will be encrypted using secure sockets layer (SSL) technology once you submit them. Payments made on the Site are made through our payment solutions provider, EWay.com. You will be providing credit or debit card information directly to EWay.com which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to EWay.com is not within our control and is subject to Eway.com's own privacy policy and terms and conditions.

 

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

Information that you submit via the Site is sent to and stored on secure servers located in Australia.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

 

Your rights

You have a legal right under the Privacy Act 1988 to edit, update or delete any personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

 

Contacting us

Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to customerservice@smiffys.com.au or write to us at our registered business address (please note this is not our trading address).

 

Smiffys Australia PTY Ltd

C/O Allworths,

Level 9 St Martins Tower,

31 Market Street,

Sydney,

NSW 2000

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