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This method of delivery requires a contactable phone number as the couriers will contact your directly if there are any delivery issues. All parcels have an Authority To Leave and the courier will take a photo if no one is home and leave at your front door if safe.
All orders will be delivered between 5pm and 9.30pm on the day of ordering if order is place before the 1pm cut of time.
RESIDENTIAL ADDRESSES ONLY. COURIER CANNOT DELIVER TO A BUSINESS ADDRESS OUT OF HOURS.
Please click here to see a list of postcode available for this service.
This method of postage has a delivery timeframe of 3-7 days depending on your exact location, the parcel can be tracked and you will be sent a tracking number when the item has been dispatched. All our parcels include an Authority to Leave (No Signature required) and in the event of your location being unsecured a calling card will be left.
Orders shipped with Australia Post and Star Track will be redirected back to your local Post office. The post office will keep it for 2 weeks before returning it to us.
Orders shipped with Fastway couriers will have an Attempted Delivery card which will include details on how to collect your parcel.
This is the best delivery method offered by all our delivery companies, in our opinion it is the best delivery method to choose, but costs a bit more. With Express Post your order will be delivered within 1-5 days depending on your location, this is guaranteed by AusPost, Star Track and Fast Way who rarely miss the deadline, but in practice there is not a lot that can be done if they do miss.
We will use the best possible service from the following couriers to give your order the best chance of arrives with you within the estimated times.
Australia Post provides postal services in Australia and its overseas territories. "Australia Post" is the trading name, Australian Postal Corporation is the Australian-Government-owned entity responsible for the services.
StarTrack, is a national Australian transport and logistics company owned by Australia Post, which is owned by the Commonwealth of Australia.
Fastway Courier Franchisees offer a cost effective, reliable courier service, backed up by the latest computer technology and online parcel tracking facilities.
The best and quickest international delivery option we have is generally more expensive than the others but delivery will be 3 - 5 Days to New Zealand. DHL/UPS will start clearing your order with customs before it has even left the Australia, this makes them the quickest delivery service for international deliveries.
These products will be shipped on an Air Freight service from our UK warehouse to our Sydney warehouse. Once the shipment arrives we will combine with any local stock you have ordered then ship your order out using a tracked service to the provided delivery address.
There are no extra delivery charges for these products.
Please note: We will try our best to ship your full order together. If you need your delivery sooner than stated please remove all 10-15 business day items for your cart and the local delivery option will become available.
Click here for more delivery info.
We really want you to be pleased with your purchase from Smiffys but if for any reason you are not satisfied we will do our best to help you. We offer a 30 days money back guarantee from date of delivery on all order, this doesn’t exclude non-returnable item (See list below).
Yes it’s possible as long as you have the costume packaging. DON’T THROW IT AWAY
If your costume is not suitable for any reason or your event has been cancelled, you are welcome to return it to us for refund.
If unfortunately you find your order is damaged or faulty it can be returned to us for a full refund within 30 days from the delivery date.
PLEASE NOTE: When contacting our Customer Service officers for a faulty item return, you will be given an Australia Post Replied Paid number to facilitate your return. This number must be used when returning your faulty items as we will not be liable for any other postage costs incurred by the customer.
If you wish to return an item that is faulty, the most effective way to contact our Smiffy’s Customer Services team is by emailing us directly at email@example.com. Alternatively you can contact us by phone on 1300 767 002 between 8.30 am and 4 pm AEDST Monday to Friday to arrange your return.
When sending an email please provide the following information:
Your e-mail address
Your telephone number
Your order number
A brief description of the problem
We will reply to you ASAP and we may ask for extra information that we may need, which may include photos of the product and the packaging
When contacting our Customer Service officers for a faulty item return, you will be given an Australia Post Replied Paid number to facilitate your return. This number must be used when returning your faulty items as we will not be liable for any other postage costs incurred by the customer.
Please do not return anything until we say, as this may prevent us from being able to deal with your request.
Socks and stockings
Wigs, beards, facial hair or any type of artificial hair
Prosthetics, fangs or any other fake teeth
Items and packaging in not new condition
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Information we may collect from you
We may collect and process the following information about you:
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
Uses made of your information
We will use the information you provide to:
When you visit the Site, we may automatically collect non-personal information about you, such as the type of internet browser you use, the website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.
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We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.
The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
Information that you submit via the Site is sent to and stored on secure servers located in Australia.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
You have a legal right under the Privacy Act 1988 to edit, update or delete any personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.
Smiffys Australia PTY Ltd
Level 9 St Martins Tower,
31 Market Street,
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