- Same day Delivery (Sydney Metro Area)
- Standard Delivery
- Express Delivery
- New Zealand Shipping options
- Products with 10-15 Business days delivery
Same day Delivery (Sydney Metro Area)
This method of delivery requires a contactable phone number as the couriers will contact your directly if there are any delivery issues. All parcels have an Authority To Leave and the courier will take a photo if no one is home and leave at your front door if safe.
All orders will be delivered between 5pm and 9.30pm on the day of ordering if order is place before the 1pm cut of time.
RESIDENTIAL ADDRESSES ONLY. COURIER CANNOT DELIVER TO A BUSINESS ADDRESS OUT OF HOURS.
Please click here to see a list of postcode available for this service.
This method of postage has a delivery timeframe of 3-7 days depending on your exact location, the parcel can be tracked and you will be sent a tracking number when the item has been dispatched. All our parcels include an Authority to Leave (No Signature required) and in the event of your location being unsecured a calling card will be left.
Orders shipped with Australia Post and Star Track will be redirected back to your local Post office. The post office will keep it for 2 weeks before returning it to us.
Orders shipped with Fastway couriers will have an Attempted Delivery card which will include details on how to collect your parcel.
Under $30: $9.95
Over $30: FREE
This is the best delivery method offered by all our delivery companies, in our opinion it is the best delivery method to choose, but costs a bit more. With Express Post your order will be delivered within 1-5 days depending on your location, this is guaranteed by AusPost, Star Track and Fast Way who rarely miss the deadline, but in practice there is not a lot that can be done if they do miss.
Under $30: $14.95
Over $30: $7.95
Couriers We Use:
We will use the best possible service from the following couriers to give your order the best chance of arrives with you within the estimated times.
Australia Post provides postal services in Australia and its overseas territories. "Australia Post" is the trading name, Australian Postal Corporation is the Australian-Government-owned entity responsible for the services.
StarTrack, is a national Australian transport and logistics company owned by Australia Post, which is owned by the Commonwealth of Australia.
Fastway Courier Franchisees offer a cost effective, reliable courier service, backed up by the latest computer technology and online parcel tracking facilities.
New Zealand DHL International Delivery
The best and quickest international delivery option we have is generally more expensive than the others but delivery will be 3 - 5 Days to New Zealand. DHL will start clearing your order with customs before it has even left the Australia, this makes them the quickest delivery service for international deliveries.
New Zealand - $29.95
Products with 10-15 bussiness days delivery
These products are shipped from the UK using a Royal Mail standard service. This is an untracked service which takes between 10-15 bussiness day for delivery but can take up to 20 days.
There are no extra delivery charges for these products.
Please note: We will try our best to ship your full order together. If you need your delivery sooner than stated please remove all 10-15 business day items for your cart and the local delivery option will become available.
Click here for more delivery info.
We really want you to be pleased with your purchase from Smiffys but if for any reason you are not satisfied we will do our best to help you. We offer a 30 days money back guarantee from date of delivery on all order, this doesn’t exclude non-returnable item (See list below).
Is it possible to return my order?
Yes it’s possible as long as you have the costume packaging. DON’T THROW IT AWAY
If your costume is not suitable for any reason or your event has been cancelled, you are welcome to return it to us for refund.
If unfortunately you find your order is damaged or faulty it can be returned to us for a full refund within 30 days from the delivery date.
PLEASE NOTE: When contacting our Customer Service officers for a faulty item return, you will be given an Australia Post Replied Paid number to facilitate your return. This number must be used when returning your faulty items as we will not be liable for any other postage costs incurred by the customer.
How do I organise a return?
If you wish to return an item that is faulty, the most effective way to contact our Smiffy’s Customer Services team is by emailing us directly at email@example.com. Alternatively you can contact us by phone on 1300 767 002 between 8.30 am and 4 pm AEDST Monday to Friday to arrange your return.
When sending an email please provide the following information:
Your e-mail address
Your telephone number
Your order number
A brief description of the problem
We will reply to you ASAP and we may ask for extra information that we may need, which may include photos of the product and the packaging
When contacting our Customer Service officers for a faulty item return, you will be given an Australia Post Replied Paid number to facilitate your return. This number must be used when returning your faulty items as we will not be liable for any other postage costs incurred by the customer.
Please do not return anything until we say, as this may prevent us from being able to deal with your request.
The following products are non-returnable:
Socks and stockings
Wigs, beards, facial hair or any type of artificial hair
Prosthetics, fangs or any other fake teeth
Items and packaging in not new condition