Blonde Fever Amber Wig

• Standard Delivery
• Express Delivery
• New Zealand Shipping options
• Products with 5-10 days delivery

Standard Post:

This method of postage requires a signature, delivery should normally take 3-7 days depending on your exact location, the parcel can be tracked and you will be sent a tracking code when the item has been dispatched. If there is no-one to receive delivery a card will be left (we do get quite a few customers who do not get left a card, so if you receive an email confirming despatch and it does not arrive within a few days, then check back with us to confirm it has been posted) and the parcel will be returned to your local post office or depot. The post office will keep it for 2 weeks before returning it to us.

Under $50: $9.95

Over $50: FREE

Express Post:

This is the best delivery method offered by all our delivery companies, in our opinion it is the best delivery method to choose, but costs a bit more. With Express Post your order will be delivered within 1-5 days depending on your location, this is guaranteed by AusPost, Star Track and Fast Way who rarely miss the deadline, but in practice there is not a lot that can be done if they do miss.

Under $50: $14.95

Over $50: $7.95

Couriers We Use:

We will use the best possible service from the following couriers to give your order the best chance of arrives with you within the estimated times.

Australia Post

Australia Post provides postal services in Australia and its overseas territories. "Australia Post" is the trading name, Australian Postal Corporation is the Australian-Government-owned entity responsible for the services.

SarTrack

StarTrack, is a national Australian transport and logistics company owned by Australia Post, which is owned by the Commonwealth of Australia.

Fast Way

Fastway Courier Franchisees offer a cost effective, reliable courier service, backed up by the latest computer technology and online parcel tracking facilities.

New Zealand DHL International Delivery

The best and quickest international delivery option we have is generally more expensive than the others but delivery will be 3 - 5 Days to New Zealand. DHL will start clearing your order with customs before it has even left the Australia, this makes them the quickest delivery service for international deliveries.

New Zealand - $29.95

Products with 5-10 days delivery

These products are shipped from the UK using a Royal Mail standard service. This is an untracked service which takes between 5-10 day for delivery but can take up to 20 days.

There are no extra delivery charges for these products.

Please note: We will try our best to ship your full order together. If you need your delivery sooner than stated please remove all 5-10 day items for your cart and the local delivery option will become available.

Click here for more delivery info.

We really want you to be pleased with your purchase from Smiffys but if for any reason you are not satisfied we will do our best to help you. We offer a 30 days money back guarantee from date of delivery on all order, this doesn’t exclude non-returnable item (See list below).

Is it possible to return my order?

Yes it’s possible as long as you have the costume packaging. DON’T THROW IT AWAY

If your costume is not suitable for any reason or your event has been cancelled, you are welcome to return it to us for refund.

If unfortunately you find your order is damaged or faulty it can be returned to us for a full refund within 30 days from the delivery date.

PLEASE NOTE: When contacting our Customer Service officers for a faulty item return, you will be given an Australia Post Replied Paid number to facilitate your return. This number must be used when returning your faulty items as we will not be liable for any other postage costs incurred by the customer.

How do I organise a return?

To return an item please either login to your account by clicking here, go to the “My Returns” tab and requesting a return or click here to contact us via email.

Damaged Products

If you wish to return an item that is faulty, the most effective way to contact our Smiffy’s Customer Services team is by emailing us directly at customerservice@smiffys.com.au. Alternatively you can contact us by phone on 1300 767 002 between 8.30 am and 4 pm AEDST Monday to Friday to arrange your return.

When sending an email please provide the following information:

Your e-mail address

Your telephone number

Your order number

A brief description of the problem

We will reply to you ASAP and we may ask for extra information that we may need, which may include photos of the product and the packaging

When contacting our Customer Service officers for a faulty item return, you will be given an Australia Post Replied Paid number to facilitate your return. This number must be used when returning your faulty items as we will not be liable for any other postage costs incurred by the customer.

Please do not return anything until we say, as this may prevent us from being able to deal with your request.

The following products are non-returnable:

Underwear

Socks and stockings

Eyelashes

Wigs, beards, facial hair or any type of artificial hair

Prosthetics, fangs or any other fake teeth

Cosmetics

Items and packaging in not new condition