We really want you to be pleased with your purchase from Smiffy's but if for any reason you are not satisfied we will do our best to help you. Below we've outlined possible questions you may have regarding our returns policy. We hope you find all the information you need but should you have any questions please get in touch!
Yes it’s possible as long as you have the costume packaging. DON’T THROW IT AWAY
If your costume is not suitable for any reason or your event has been cancelled, you are welcome to return it to us for refund.
If unfortunately you find your order is damaged or faulty it can be returned to us for a full refund within 30 days from the delivery date.
PLEASE NOTE: When contacting our Customer Service officers for a faulty item return, you will be given an Australia Post Replied Paid number to facilitate your return. This number must be used when returning your faulty items as we will not be liable for any other postage costs incurred by the customer.
We cannot accept return of wigs, hosiery, make up or Body Paint if they have been removed from their original packaging for health reasons or Items that have been damaged by makeup when trying on - please remove your makeup first!
The most effective way to contact our Smiffy’s Customer Services team is by emailing us directly at firstname.lastname@example.org
When sending an email please provide the following information:
Alternatively you can contact us by phone on 1300 767 002 between 8.30 am and 4 pm AEDST Monday to Friday to arrange your return. Please make sure you have the above details ready when you call.
All returned items must be in their original unspoilt packaging and in a saleable condition.
You will be responsible for the cost of returning it to us and we will refund the purchase price of the product as soon as we receive it back. Please enclose either a copy of your packaging slip or a note with your name and the reason why you are returning the item.
We suggest returning items with a tracking number through Australia Post.
Refunds are issued on a Monday, Wednesday and Friday
If the product is not received by us in its original condition we will be unable to refund for it and you will have to pay for its return to you.
Please be extra careful when returning fragile items as we can only refund for them if they are in an unbroken and in saleable condition.
If the product is damaged in transit from you to us then we will inform you and will hold onto the product for you to claim against the Courier Company or postal service, or if you wish to pay for its return we will post it back to you.
If you wish to return an item that is faulty, the most effective way to contact our Smiffy’s Customer Services team is by emailing us directly at email@example.com Alternatively you can contact us by phone on 1300 767 002 between 8.30 am and 4 pm AEDST Monday to Friday to arrange your return.
When sending an email please provide the following information:
We will reply to you ASAP and we may ask for extra information that we may need, which may include photos of the product and the packaging
When contacting our Customer Service officers for a faulty item return, you will be given an Australia Post Replied Paid number to facilitate your return. This number must be used when returning your faulty items as we will not be liable for any other postage costs incurred by the customer.
Please do not return anything until we say, as this may prevent us from being able to deal with your request.
We aim to process all returns every Monday, Wednesday and Friday. Please bear in mind that during busy periods such as Halloween and Christmas the process may take longer than normal.
Please ensure all returning items are in their original packaging with documentation to identify you the customer and the reason why the item/items are returning sonot to delay the return process.
Can I exchange my costume if it doesn’t fit?
If you find your costume doesn’t fit we suggest purchasing the costume in the next size and returning the incorrect costume for a refund.
The following products are non-returnable:
If you are having difficulties with your product please contact us. We'll get back to you as soon as possible!
Call us on 1300 767 002 (8.30am to 4pm AEDST) Monday to Friday or
On email at firstname.lastname@example.org
PO BOX 138
Moorebank NSW 1875
We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.
Information we may collect from you
We may collect and process the following information about you:
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
Uses made of your information
We will use the information you provide to:
When you visit the Site, we may automatically collect non-personal information about you, such as the type of internet browser you use, the website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.
Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of the Site if you do so.
We may disclose aggregate statistics about visitors to the Site, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.
In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.
The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
Information that you submit via the Site is sent to and stored on secure servers located in Australia.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
You have a legal right under the Privacy Act 1988 to edit, update or delete any personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.
Smiffys Australia PTY Ltd
Level 9 St Martins Tower,
31 Market Street,
Click here to continue shopping at Smiffys.com.au