Home / Frequently Asked Questions

Frequently Asked Questions


1. Is it safe to use my credit/debit card details online?

We understand that security when shopping online is essential. Thats why the second you enter the order process, every piece of information that is transferred between you and us is 128 bit encrypted using SSL encryption. So even if it was intercepted, it would be useless information. Please look for the padlock when you enter the secure sections of our site. The small padlock normally appears at the bottom of your screen. You can also check the address bar, normally it will start http:// , however when you enter the secure pages it will add an "s" therefore it will begin https:// .


All our transactions are processed using Eway or PayPal. We do not see and therefore do not store any card details.

http://www.eway.com.au/

http://www.paypal.co.uk/


2. What types of payment do you accept?

We accept the following types of Payment:

Credit Cards - Visa, MasterCard & AMEX (Through Paypal)
Debit Cards - Solo, Maestro, Visa Debit, Visa Electron
Other Methods - PayPal


3. When will my order be dispatched?


If you order before 1pm (Monday - Friday) we aim to dispatch your order the same day. All other orders will be processed and dispatched the next working day.

 

4. Can I have my order delivered to my work address?

We understand that it is sometimes easier to have your order delivered to your work address, so we are more than happy to offer this service. You can opt to have your order sent to a different delivery address while checking out. Occasionally we may contact you to confirm your billing address.


5. Can I order over the phone?

If it is easier for you then please call us on 1300 767 002 (9am to 4pm) and we will be more than happy to process your order over the phone.


6. Can I amend my order?

This depends on the status of your order, where possible we will amend your order. Please call us or email us and we will do our best. Please note once an order status has been changed to 'Shipped' then we are unable to amend the order.


7. I've received my order but it's wrong/damaged?

While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged then please contact us and we will to our best to correct this as quickly and painlessly as possible.


8. I've haven't received my order yet?

If you think your order should of been with you already then please check the standard delivery times below. Occassionally standard delivery can take a little longer so please allow 10 working days before contact us.


Standard eParcel (NSW,VIC,QSD) - Normally 3/5 working days
Express Post eParcel (NSW,VIC,QSD) - Normally 1/2 working days

Standard eParcel (All other States) - Normally 5/7 working days
Express Post eParcel (All other States) - Normally 4/5 working days


9. I am having problems ordering online?

If you experiencing problems ordering online then please call or email us and we can either take your order over the phone or we can talk you through the order process.


10 .Do your prices include GST?

All our prices, unless otherwise stated include the GST at the current rate.


11. How much is delivery?

Please see our delivery page for our full range of delivery options.


12. Which couriers do you use?

Dependant on the order we use a range of couriers which include Aus Post, Star Track & DHL.


13. Do you share my details with anyone else?

"Smiffys Australia PTY" is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement


14. How do I return/exchange an unwanted item?

Please see our returns page for full details on how to return and item for an exchange or refund.


15. Help...none of the above answer my question?!

If we haven't answered your question then please contact us and we we'll try our best to help you!


Call us on 1300 767 002 (9am to 4pm)

Address : Smiffy's Australia

PO BOX 138
Moorebank
NSW 1875

Email: customerservice@smiffys.com.au