Delivery and Returns

Delivery

 

Standard

Express

Under $50: $9.95 Over $50: FREE Under $50: $14.95 Over $50: $7.95

NSW, ACT

2-3 Days

More info

1-3 Days

Overnight Postcodes

QLD, VIC

3-6 Days

More info

1-3 Days

Overnight Postcodes

SA

5-7 Days

More info

1-3 Days

Overnight Postcodes

NT, WA, TAS

5-7 Days

More info

2-4 Days

Overnight Postcodes

Same day Delivery (Sydney Metro Area)

This method of delivery requires a contactable phone number as the couriers will contact your directly if there are any delivery issues. All parcels have an Authority To Leave and the courier will take a photo if no one is home and leave at your front door if safe.

All orders will be delivered between 5pm and 9.30pm on the day of ordering if order is place before the 1pm cut of time.

RESIDENTIAL ADDRESSES ONLY. COURIER CANNOT DELIVER TO A BUSINESS ADDRESS OUT OF HOURS.

Please click here to see a list of postcode available for this service.

Standard Post:

This method of postage has a delivery timeframe of 3-7 days depending on your exact location, the parcel can be tracked and you will be sent a tracking number when the item has been dispatched. All our parcels include an Authority to Leave (No Signature required) and in the event of your location being unsecured a calling card will be left.

Orders shipped with Australia Post and Star Track will be redirected back to your local Post office. The post office will keep it for 2 weeks before returning it to us.

Orders shipped with Fastway couriers will have an Attempted Delivery card which will include details on how to collect your parcel.

Express Post:

This is the best delivery method offered by all our delivery companies, in our opinion it is the best delivery method to choose, but costs a bit more. With Express Post your order will be delivered within 1-5 days depending on your location, this is guaranteed by AusPost, Star Track and Fast Way who rarely miss the deadline, but in practice there is not a lot that can be done if they do miss.

New Zealand DHL International Delivery

The best and quickest international delivery option we have is generally more expensive than the others but delivery will be 3 - 5 Days to New Zealand. DHL will start clearing your order with customs before it has even left the Australia, this makes them the quickest delivery service for international deliveries.

New Zealand - $29.95

Important Notice:

You are responsible for making sure your address is correct at the point of purchase. If you are having something sent to a business address, please ensure the company name is written in the top address line.

We aim to despatch orders placed before 1pm on Monday to Friday the same day. During SALE and busy periods this may take longer. Orders may be despatched for delivery early on occasions, depending on the rate of despatch in our warehouse. You will receive an email to confirm when your order has been despatched.

Please note we do not accept pickups from our warehouse location and we do not have a retail storefront.

All domestic orders incur a flat shipping rate and are delivered using Australia Post's E-Parcel system, Star Track or Fast Way. It is the most efficient and reliable service available with you being able to track your order online. Your order will be covered by insurance during the delivery process, so that if it is lost in the post or damaged during transit, you will be covered.

Tracking

Australia Post - Click here

Star Track - Click here

Fast Way - Click here

All our Parcels have an Authority to Leave – No Signature Required (ATL) on them and they will be left near your front door if safe to do so. If the driver deems your location unsecure they will leave a calling card. Parcels left by Australia Post under their Safe Drop process will have an photo of the location where your parcel has been left. A copy of this photo is available to the receiver via Australia Post’s customer service.

All delivery times quoted on this page are the delivery times quoted to us by the courier companies, They are not guaranteed by us and are completely outside of our control. We cannot be held responsible for any of them missing delivery deadlines.

Saturday pick up is available to those customers that have been left a card from Australia post and whose orders have been redirected to one of the Postshops. Most Postshops are open from 9am to 12noon on a Saturday and closed on Sunday.

Please note we will not be held accountable for late deliveries when the courier has failed to deliver the parcel and it has been taken back to the depot. If you are not in at the point of delivery the parcel could well be waiting for you to pick it up.

Returns & Refund Policy

We really want you to be pleased with your purchase from Smiffy's but if for any reason you are not satisfied we will do our best to help you.   Below we've outlined possible questions you may have regarding our returns policy. We hope you find all the information you need but should you have any questions please get in touch!

 

1. Is it possible to return my order?

Yes it’s possible as long as you have the costume packaging.  DON’T THROW IT AWAY

If your costume is not suitable for any reason or your event has been cancelled, you are welcome to return it to us for refund.

If unfortunately you find your order is damaged or faulty it can be returned to us for a full refund within 30 days from the delivery date. 

PLEASE NOTE: When contacting our Customer Service officers for a faulty item return, you will be given an Australia Post Replied Paid number to facilitate your return.  This number must be used when returning your faulty items as we will not be liable for any other postage costs incurred by the customer.

We cannot accept return of wigs, hosiery, make up or Body Paint if they have been removed from their original packaging for health reasons or Items that have been damaged by makeup when trying on - please remove your makeup first!

 

2. How do I organise a return?

The most effective way to contact our Smiffy’s Customer Services team is by emailing us directly at customerservice@smiffys.com.au

When sending an email please provide the following information:

  • Your e-mail address
  • Your telephone number
  • Your order number
  • A brief description of the problem

Alternatively you can contact us by phone on 1300 767 002 between 8.30 am and 4 pm AEDST Monday to Friday to arrange your return. Please make sure you have the above details ready when you call.

 

3. Unwanted or Unsuitable Products

All returned items must be in their original unspoilt packaging and in a saleable condition.

You will be responsible for the cost of returning it to us and we will refund the purchase price of the product as soon as we receive it back.  Please enclose either a copy of your packaging slip or a note with your name and the reason why you are returning the item.

We suggest returning items with a tracking number through Australia Post.

Refunds are issued on a Monday, Wednesday and Friday

If the product is not received by us in its original condition we will be unable to refund for it and you will have to pay for its return to you.

Please be extra careful when returning fragile items as we can only refund for them if they are in an unbroken and in saleable condition.

If the product is damaged in transit from you to us then we will inform you and will hold onto the product for you to claim against the Courier Company or postal service, or if you wish to pay for its return we will post it back to you.

 

4. Damaged Products

If you wish to return an item that is faulty, the most effective way to contact our Smiffy’s Customer Services team is by emailing us directly at customerservice@smiffys.com.au Alternatively you can contact us by phone on 1300 767 002 between 8.30 am and 4 pm AEDST Monday to Friday to arrange your return.

When sending an email please provide the following information: 

  • Your e-mail address
  • Your telephone number
  • Your order number
  • A brief description of the problem

We will reply to you ASAP and we may ask for extra information that we may need, which may include photos of the product and the packaging 

When contacting our Customer Service officers for a faulty item return, you will be given an Australia Post Replied Paid number to facilitate your return.  This number must be used when returning your faulty items as we will not be liable for any other postage costs incurred by the customer.

Please do not return anything until we say, as this may prevent us from being able to deal with your request.

 

5. How long does it take to process a return?

We aim to process all returns every Monday, Wednesday and Friday.  Please bear in mind that during busy periods such as Halloween and Christmas the process may take longer than normal.

Please ensure all returning items are in their original packaging with documentation to identify you the customer and the reason why the item/items are returning sonot to delay the return process. 

Can I exchange my costume if it doesn’t fit?

If you find your costume doesn’t fit we suggest purchasing the costume in the next size and returning the incorrect costume for a refund.

 

 

6. Which products are non-returnable?

The following products are non-returnable:

  • Underwear
  • Socks and stockings
  • Eye lashes
  • Wigs, beards, facial hair or any type of artificial hair
  • Prosthetics, fangs or any other fake teeth
  • Cosmetics
  • Items and packaging in not new condition

 

...but we're here to help!

If you are having difficulties with your product please contact us. We'll get back to you as soon as possible!

Call us on 1300 767 002 (8.30am to 4pm AEDST) Monday to Friday or

On email at customerservice@smiffys.com.au

Address:             

Smiffy's Australia

PO BOX 138

Moorebank  NSW  1875

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