Delivery Information & Tracking

Important Notice:

You are responsible for making sure your address is correct at the point of purchase. If you are having something sent to a business address, please ensure the company name is written in the top address line.

We aim to despatch orders placed before 1pm on Monday to Friday the same day. During SALE and busy periods this may take longer. Orders may be despatched for delivery early on occasions, depending on the rate of despatch in our warehouse. You will receive an email to confirm when your order has been despatched.

Please note we do not accept pickups from our warehouse location and we do not have a retail storefront.

All domestic orders incur a flat shipping rate and are delivered using Australia Post's E-Parcel system, Star Track or Fast Way. It is the most efficient and reliable service available with you being able to track your order online. Your order will be covered by insurance during the delivery process, so that if it is lost in the post or damaged during transit, you will be covered.

Tracking Links

Australia Post - Click here

Star Track - Click here

Fast Way - Click here

Somebody must be at the delivery address to sign for the delivery. If your parcel is sent Australia Post and nobody is there to sign for delivery, the parcel will be taken to the nearest post office for collection and a notification card will be left for you. Parcels sent with Star Track and Fast Way will leave an Attempted Delivery card which will have details on how to collect your parcel.


If no one can be at the delivery address to sign for the delivery but you would like the parcel left in your absence, you can specify these delivery instructions in the comments box at the checkout. (for example, 'no signature required, please leave on front veranda if not home'). However, we cannot be responsible for lost goods if you choose that no signature is required for the parcel to be left and no insurances will be valid. 

All delivery times quoted on this page are the delivery times quoted to us by the courier companies, They are not guaranteed by us and are completely outside of our control. We cannot be held responsible for any of them missing delivery deadlines.

Saturday pick up is available to those customers that have been left a card from Australia post and whose orders have been redirected to one of the Postshops. Most Postshops are open from 9am to 12noon on a Saturday and closed on Sunday.

Please note we will not be held accountable for late deliveries when the courier has failed to deliver the parcel and it has been taken back to the depot. If you are not in at the point of delivery the parcel could well be waiting for you to pick it up.

Standard Post:

ORDER FROM $0 - $49.99:   $9.95

ORDER OVER $50:  FREE SHIPPING

This method of postage requires a signature, delivery should normally take 3-7 days depending on your exact location, the parcel can be tracked and you will be sent a tracking code when the item has been dispatched. If there is no-one to receive delivery a card will be left (we do get quite a few customers who do not get left a card, so if you receive an email confirming despatch and it does not arrive within a few days, then check back with us to confirm it has been posted) and the parcel will be returned to your local post office or depot. The post office will keep it for 2 weeks before returning it to us.

2-3 Days to NSW, ACT

3-6 Days to VIC, QLD

5-7 Days All other States

Express Post:

States: 1-3 Days to NSW, VIC, QLD, ACT, SA

ORDER FROM $0 - $49.99:   $14.95

ORDER OVER $50: $7.95

States: 2-4 Days to WA, TAS, NT

ORDER FROM $0 - $49.99:   $14.95

ORDER OVER $50: $7.95

This is the best delivery method offered by all our delivery companies, in our opinion it is the best delivery method to choose, but costs a bit more. With Express Post your order will be delivered within 1-5 days depending on your location, this is guaranteed by AusPost, Star Track and Fast Way who rarely miss the deadline, but in practice there is not a lot that can be done if they do miss.

 

New Zealand DHL International Delivery

The best and quickest international delivery option we have is generally more expensive than the others but delivery will be 3 - 5 Days to New Zealand. DHL will start clearing your order with customs before it has even left the Australia, this makes them the quickest delivery service for international deliveries.

New Zealand - $29.95

We look forward to receiving your order

The Smiffys Australia Team

Call us on 1300 767 002 (9am to 4pm)

Address : Smiffys.com.au

PO BOX 138
Moorebank
NSW 1875

Email: australia@smiffys.com

NSW, ACT Standard Shipping

2-3 Business Days for Postcodes

2000-2338, 2413-2430, 2500-2639, 2649, 2653, 2665-2672

2720-2730, 2740-2820, 2845-2877, 2900-2920

3-5 Busniess Days for Postcodes

2339-2412, 2431-2483, 2640-2647, 2650-2652, 2654-2660

2661-2664, 2673-2714, 2716-2719,2821-2835, 2837-2844

VIC, QLD Standard Shipping

3-5 Business Days for Postcodes

3000-3210, 3750-3811, 3921-3944, 4000-4209, 4500-4549

4-6 Business Days for Postcodes

All other Victoria / Queensland Postcodes

SA, WA, TAS, NT Standard Shipping

4-6 Business Days for Postcodes

5000-5199, 5800-5999

5-8 Business Days for Postcodes

6000-6199, 6800-6999, 7000-7099, All other South Australia Postcodes

6-9 Business Days for Postcodes

Overnight Express Delivery Postcodes

These Postcodes are part of the AusPost Express Overnight Delivery Service

Canberra

0200-0250; 2600-2639; 2900-2920

Sydney and suburbs

1000-1920; 2000-2249; 2555-2574; 2740-2786

Gosford Region

2250-2265

Newcastle

2280-2300; 2302-2310

Tweed Heads/Murwillumbah

2484-2490

Wollongong Area

2500-2530

Melbourne and suburbs

3000-3210; 3335-3338; 3340#; 3427-3429;

3750#-3755#; 3757#; 3765-3767; 3782;

3785-3796; 3800-3809; 3810#; 3910-3915;

3930-3934; 3975-3977#; 8000-8899

Geelong and suburbs

3211-3220

Ballarat

3350; 3353-3356

Bendigo

3550; 3552-3556

Shepparton/Mooroopna/Kialla

3629-3632#

Seymour

3660-3661

Latrobe Valley

3825; 3840-3844

Brisbane

4000-4209

Gold Coast

4210-4299; 9726; 9728; 9729

Booval/Ipswich Areas

4300-4305

City of Toowoomba

4350; 4352†

Strathpine/Caboolture

4500-4510; 4520

Sunshine Coast Areas

4550-4601

Maryborough City

4650#

Hervey Bay City

4655#

Bundaberg City

4670#

Adelaide

5000-5199; 5800-5999

Hobart Area

7000-7019; 7050-7053; 7055; 7892

Launceston

7248-7325

Perth CBD

6000-6005; 6800-6899

Next business day delivery to remote areas and roadside delivery addresses is not guaranteed.

# Service guaranteed to Township only

† Service guaranteed to Mail Centre Post Office Boxes only