Free Delivery on Orders Over $30 money back guarantee
CALL US +1300 767 002

Delivery Information & Tracking

Delivery Options

  Standard Express
Under $50: $9.95 Over $50: FREE Under $50: $14.95 Over $50: $7.95

NSW, ACT

2-3 Days

More info

1-3 Days

Overnight Postcodes

QLD, VIC

3-6 Days

More info

1-3 Days

Overnight Postcodes

SA

5-7 Days

More info

1-3 Days

Overnight Postcodes

NT, WA, TAS

5-7 Days

More info

2-4 Days

Overnight Postcodes

Same day Delivery (Sydney Metro Area)

This method of delivery requires a contactable phone number as the couriers will contact your directly if there are any delivery issues. All parcels have an Authority To Leave and the courier will take a photo if no one is home and leave at your front door if safe.

All orders will be delivered between 5pm and 9.30pm on the day of ordering if order is place before the 1pm cut of time.

RESIDENTIAL ADDRESSES ONLY. COURIER CANNOT DELIVER TO A BUSINESS ADDRESS OUT OF HOURS.

Please click here to see a list of postcode available for this service.

 

Standard Post:

This method of postage has a delivery timeframe of 3-7 days depending on your exact location, the parcel can be tracked and you will be sent a tracking number when the item has been dispatched. All our parcels include an Authority to Leave (No Signature required) and in the event of your location being unsecured a calling card will be left.

Orders shipped with Australia Post and Star Track will be redirected back to your local Post office. The post office will keep it for 2 weeks before returning it to us.

Orders shipped with Fastway couriers will have an Attempted Delivery card which will include details on how to collect your parcel.

 

Express Post:

This is the best delivery method offered by all our delivery companies, in our opinion it is the best delivery method to choose, but costs a bit more. With Express Post your order will be delivered within 1-5 days depending on your location, this is guaranteed by AusPost, Star Track and Fast Way who rarely miss the deadline, but in practice there is not a lot that can be done if they do miss.

Couriers We Use:

We will use the best possible service from the following couriers to give your order the best chance of arrives with you within the estimated times.



Australia Post provides postal services in Australia and its overseas territories. "Australia Post" is the trading name, Australian Postal Corporation is the Australian-Government-owned entity responsible for the services.



StarTrack, is a national Australian transport and logistics company owned by Australia Post, which is owned by the Commonwealth of Australia.



Fastway Courier Franchisees offer a cost effective, reliable courier service, backed up by the latest computer technology and online parcel tracking facilities.

 

New Zealand DHL International Delivery



The best and quickest international delivery option we have is generally more expensive than the others but delivery will be 3 - 5 Days to New Zealand. DHL will start clearing your order with customs before it has even left the Australia, this makes them the quickest delivery service for international deliveries.

New Zealand - $29.95

 

Products with 10-15 Business days delivery

These products will be shipped on an Air Freight service from our UK warehouse to our Sydney warehouse. Once the shipment arrives we will combine with any local stock you have ordered then ship your order out using a tracked service to the provided delivery address.

There are no extra delivery charges for these products.

Please note: We will try our best to ship your full order together. If you need your delivery sooner than stated please remove all 10-15 business day items for your cart and the local delivery option will become available.

 

Important Notice:

You are responsible for making sure your address is correct at the point of purchase. If you are having something sent to a business address, please ensure the company name is written in the top address line.

We aim to despatch orders placed before 1pm on Monday to Friday the same day. During SALE and busy periods this may take longer. Orders may be despatched for delivery early on occasions, depending on the rate of despatch in our warehouse. You will receive an email to confirm when your order has been despatched.

Please note we do not accept pickups from our warehouse location and we do not have a retail storefront.

All domestic orders incur a flat shipping rate and are delivered using Australia Post's E-Parcel system, Star Track or Fast Way. It is the most efficient and reliable service available with you being able to track your order online. Your order will be covered by insurance during the delivery process, so that if it is lost in the post or damaged during transit, you will be covered.

 

Tracking Links

Australia Post - Click here

Star Track - Click here

Fast Way - Click here

 

All our Parcels have an Authority to Leave – No Signature Required (ATL) on them and they will be left near your front door if safe to do so. If the driver deems your location unsecure they will leave a calling card. Parcels left by Australia Post under their Safe Drop process will have an photo of the location where your parcel has been left. A copy of this photo is available to the receiver via Australia Post’s customer service.

All delivery times quoted on this page are the delivery times quoted to us by the courier companies, They are not guaranteed by us and are completely outside of our control. We cannot be held responsible for any of them missing delivery deadlines.

Saturday pick up is available to those customers that have been left a card from Australia post and whose orders have been redirected to one of the Postshops. Most Postshops are open from 9am to 12noon on a Saturday and closed on Sunday.

Please note we will not be held accountable for late deliveries when the courier has failed to deliver the parcel and it has been taken back to the depot. If you are not in at the point of delivery the parcel could well be waiting for you to pick it up.

 

The Smiffys Australia Team

Call us on 1300 767 002 (8.30am to 4pm)

Address : Smiffys.com.au

PO BOX 138
Moorebank
NSW 1875

Email: customerservice@smiffys.com.au

 

Shipping Estimates by Postcode

 

NSW, ACT Standard Shipping

2-3 Business Days for Postcodes

2000-2338, 2413-2430, 2500-2639, 2649, 2653, 2665-2672

2720-2730, 2740-2820, 2845-2877, 2900-2920

3-5 Busniess Days for Postcodes

2339-2412, 2431-2483, 2640-2647, 2650-2652, 2654-2660

2661-2664, 2673-2714, 2716-2719,2821-2835, 2837-2844

 

VIC, QLD Standard Shipping

3-5 Business Days for Postcodes

3000-3210, 3750-3811, 3921-3944, 4000-4209, 4500-4549

4-6 Business Days for Postcodes

All other Victoria / Queensland Postcodes

 

SA, WA, TAS, NT Standard Shipping

4-6 Business Days for Postcodes

5000-5199, 5800-5999

5-8 Business Days for Postcodes

6000-6199, 6800-6999, 7000-7099

6-9 Business Days for Postcodes

All other South Australia Postcodes

 

Overnight Express Delivery Postcodes

These Postcodes are part of the AusPost Express Overnight Delivery Service

Canberra

0200-0250; 2600-2639; 2900-2920

Sydney and suburbs

1000-1920; 2000-2249; 2555-2574; 2740-2786

Gosford Region

2250-2265

Newcastle

2280-2300; 2302-2310

Tweed Heads/Murwillumbah

2484-2490

Wollongong Area

2500-2530

Melbourne and suburbs

3000-3210; 3335-3338; 3340#; 3427-3429;

3750#-3755#; 3757#; 3765-3767; 3782;

3785-3796; 3800-3809; 3810#; 3910-3915;

3930-3934; 3975-3977#; 8000-8899

Geelong and suburbs

3211-3220

Ballarat

3350; 3353-3356

Bendigo

3550; 3552-3556

Shepparton/Mooroopna/Kialla

3629-3632#

Seymour

3660-3661

Latrobe Valley

3825; 3840-3844

Brisbane

4000-4209

Gold Coast

4210-4299; 9726; 9728; 9729

Booval/Ipswich Areas

4300-4305

City of Toowoomba

4350; 4352†

Strathpine/Caboolture

4500-4510; 4520

Sunshine Coast Areas

4550-4601

Maryborough City

4650#

Hervey Bay City

4655#

Bundaberg City

4670#

Adelaide

5000-5199; 5800-5999

Hobart Area

7000-7019; 7050-7053; 7055; 7892

Launceston

7248-7325

Perth CBD

6000-6005; 6800-6899

Next business day delivery to remote areas and roadside delivery addresses is not guaranteed.

# Service guaranteed to Township only

† Service guaranteed to Mail Centre Post Office Boxes only

 

Same day Delivery (Sydney Metro Area)

BARANGAROO - 2000

DAWES POINT - 2000

HAYMARKET - 2000

MILLERS POINT - 2000

SYDNEY - 2000

THE ROCKS - 2000

ULTIMO - 2007

CHIPPENDALE - 2008

DARLINGTON - 2008

PYRMONT - 2009

DARLINGHURST - 2010

SURRY HILLS - 2010

ELIZABETH BAY - 2011

POTTS POINT - 2011

RUSHCUTTERS BAY - 2011

WOOLLOOMOOLOO - 2011

ALEXANDRIA - 2015

BEACONSFIELD - 2015

EVELEIGH - 2015

REDFERN - 2016

WATERLOO - 2017

ZETLAND - 2017

EASTLAKES - 2018

ROSEBERY - 2018

BANKSMEADOW - 2019

BOTANY - 2019

MASCOT - 2020

CENTENNIAL PARK - 2021

MOORE PARK - 2021

PADDINGTON - 2021

BONDI JUNCTION - 2022

QUEENS PARK - 2022

BELLEVUE HILL - 2023

BRONTE - 2024

WAVERLEY - 2024

WOOLLAHRA - 2025

BONDI - 2026

BONDI BEACH - 2026

NORTH BONDI - 2026

TAMARAMA - 2026

DARLING POINT - 2027

EDGECLIFF - 2027

POINT PIPER - 2027

DOUBLE BAY - 2028

ROSE BAY - 2029

DOVER HEIGHTS - 2030

VAUCLUSE - 2030

WATSONS BAY - 2030

CLOVELLY - 2031

RANDWICK - 2031

DACEYVILLE - 2032

KINGSFORD - 2032

KENSINGTON - 2033

COOGEE - 2034

SOUTH COOGEE - 2034

MAROUBRA - 2035

PAGEWOOD - 2035

CHIFLEY - 2036

EASTGARDENS - 2036

HILLSDALE - 2036

LA PEROUSE - 2036

LITTLE BAY - 2036

MALABAR - 2036

MATRAVILLE - 2036

PHILLIP BAY - 2036

PORT BOTANY - 2036

FOREST LODGE - 2037

GLEBE - 2037

ANNANDALE - 2038

ROZELLE - 2039

LEICHHARDT - 2040

LILYFIELD - 2040

BALMAIN - 2041

BALMAIN EAST - 2041

BIRCHGROVE - 2041

ENMORE - 2042

NEWTOWN - 2042

ERSKINEVILLE - 2043

ST PETERS - 2044

SYDENHAM - 2044

TEMPE - 2044

HABERFIELD - 2045

ABBOTSFORD - 2046

CANADA BAY - 2046

CHISWICK - 2046

FIVE DOCK - 2046

RODD POINT - 2046

RUSSELL LEA - 2046

WAREEMBA - 2046

DRUMMOYNE - 2047

STANMORE - 2048

LEWISHAM - 2049

PETERSHAM - 2049

CAMPERDOWN - 2050

NORTH SYDNEY - 2055

LAVENDER BAY - 2060

MCMAHONS POINT - 2060

NORTH SYDNEY - 2060

WAVERTON - 2060

KIRRIBILLI - 2061

MILSONS POINT - 2061

CAMMERAY - 2062

NORTHBRIDGE - 2063

ARTARMON - 2064

CROWS NEST - 2065

GREENWICH - 2065

NAREMBURN - 2065

ST LEONARDS - 2065

WOLLSTONECRAFT - 2065

LANE COVE - 2066

LANE COVE NORTH - 2066

LANE COVE WEST - 2066

LINLEY POINT - 2066

LONGUEVILLE - 2066

NORTHWOOD - 2066

RIVERVIEW - 2066

CHATSWOOD - 2067

CHATSWOOD WEST - 2067

CASTLECRAG - 2068

MIDDLE COVE - 2068

NORTH WILLOUGHBY - 2068

WILLOUGHBY - 2068

WILLOUGHBY EAST - 2068

CASTLE COVE - 2069

ROSEVILLE - 2069

ROSEVILLE CHASE - 2069

EAST LINDFIELD - 2070

LINDFIELD - 2070

KILLARA - 2071

GORDON - 2072

PYMBLE - 2073

WEST PYMBLE - 2073

NORTH TURRAMURRA - 2074

SOUTH TURRAMURRA - 2074

TURRAMURRA - 2074

WARRAWEE - 2074

ST IVES - 2075

ST IVES CHASE - 2075

NORTH WAHROONGA - 2076

WAHROONGA - 2076

TERREY HILLS - 2084

MOSMAN - 2088

KURRABA POINT - 2089

NEUTRAL BAY - 2089

CREMORNE - 2090

CREMORNE POINT - 2090

SEAFORTH - 2092

BALGOWLAH - 2093

BALGOWLAH HEIGHTS - 2093

CLONTARF - 2093

MANLY VALE - 2093

NORTH BALGOWLAH - 2093

FAIRLIGHT - 2094

HUNTERS HILL - 2110

WOOLWICH - 2110

GLADESVILLE - 2111

HENLEY - 2111

HUNTLEYS COVE - 2111

HUNTLEYS POINT - 2111

TENNYSON POINT - 2111

DENISTONE EAST - 2112

PUTNEY - 2112

RYDE - 2112

EAST RYDE - 2113

MACQUARIE PARK - 2113

NORTH RYDE - 2113

DENISTONE - 2114

DENISTONE WEST - 2114

MEADOWBANK - 2114

MELROSE PARK - 2114

WEST RYDE - 2114

ERMINGTON - 2115

RYDALMERE - 2116

DUNDAS - 2117

DUNDAS VALLEY - 2117

OATLANDS - 2117

TELOPEA - 2117

CARLINGFORD - 2118

CHELTENHAM - 2119

EPPING - 2121

NORTH EPPING - 2121

EASTWOOD - 2122

MARSFIELD - 2122

NEWINGTON - 2127

SYDNEY OLYMPIC PARK - 2127

WENTWORTH POINT - 2127

SILVERWATER - 2128

SUMMER HILL - 2130

ASHFIELD - 2131

CROYDON - 2132

CROYDON PARK - 2133

BURWOOD - 2134

STRATHFIELD - 2135

BURWOOD HEIGHTS - 2136

ENFIELD - 2136

STRATHFIELD SOUTH - 2136

BREAKFAST POINT - 2137

CABARITA - 2137

CONCORD - 2137

MORTLAKE - 2137

NORTH STRATHFIELD - 2137

CONCORD WEST - 2138

LIBERTY GROVE - 2138

RHODES - 2138

CONCORD - 2139

HOMEBUSH - 2140

HOMEBUSH WEST - 2140

BERALA - 2141

LIDCOMBE - 2141

ROOKWOOD - 2141

CAMELLIA - 2142

CLYDE - 2142

GRANVILLE - 2142

HOLROYD - 2142

ROSEHILL - 2142

BIRRONG - 2143

POTTS HILL - 2143

REGENTS PARK - 2143

AUBURN - 2144

CONSTITUTION HILL - 2145

GIRRAWEEN - 2145

GREYSTANES - 2145

MAYS HILL - 2145

PEMULWUY - 2145

PENDLE HILL - 2145

SOUTH WENTWORTHVILLE - 2145

WENTWORTHVILLE - 2145

WESTMEAD - 2145

OLD TOONGABBIE - 2146

TOONGABBIE - 2146

KINGS LANGLEY - 2147

LALOR PARK - 2147

SEVEN HILLS - 2147

ARNDELL PARK - 2148

BLACKTOWN - 2148

HUNTINGWOOD - 2148

KINGS PARK - 2148

MARAYONG - 2148

PROSPECT - 2148

HARRIS PARK - 2150

PARRAMATTA - 2150

NORTH PARRAMATTA - 2151

NORTH ROCKS - 2151

NORTHMEAD - 2152

BAULKHAM HILLS - 2153

BELLA VISTA - 2153

WINSTON HILLS - 2153

CASTLE HILL - 2154

BEAUMONT HILLS - 2155

KELLYVILLE - 2155

KELLYVILLE RIDGE - 2155

ROUSE HILL - 2155

ANNANGROVE - 2156

GLENHAVEN - 2156

MERRYLANDS - 2160

MERRYLANDS WEST - 2160

GUILDFORD - 2161

GUILDFORD WEST - 2161

OLD GUILDFORD - 2161

YENNORA - 2161

CHESTER HILL - 2162

SEFTON - 2162

CARRAMAR - 2163

LANSDOWNE - 2163

VILLAWOOD - 2163

SMITHFIELD - 2164

WETHERILL PARK - 2164

WOODPARK - 2164

FAIRFIELD - 2165

FAIRFIELD EAST - 2165

FAIRFIELD HEIGHTS - 2165

FAIRFIELD WEST - 2165

CABRAMATTA - 2166

CABRAMATTA WEST - 2166

CANLEY HEIGHTS - 2166

CANLEY VALE - 2166

LANSVALE - 2166

GLENFIELD - 2167

ASHCROFT - 2168

BUSBY - 2168

CARTWRIGHT - 2168

GREEN VALLEY - 2168

HECKENBERG - 2168

HINCHINBROOK - 2168

MILLER - 2168

SADLEIR - 2168

CASULA - 2170

CHIPPING NORTON - 2170

HAMMONDVILLE - 2170

LIVERPOOL - 2170

LURNEA - 2170

MOOREBANK - 2170

MOUNT PRITCHARD - 2170

PRESTONS - 2170

WARWICK FARM - 2170

CARNES HILL - 2171

CECIL HILLS - 2171

HORNINGSEA PARK - 2171

HOXTON PARK - 2171

MIDDLETON GRANGE - 2171

WEST HOXTON - 2171

PLEASURE POINT - 2172

VOYAGER POINT - 2172

HOLSWORTHY - 2173

WATTLE GROVE - 2173

EDMONDSON PARK - 2174

HORSLEY PARK - 2175

ABBOTSBURY - 2176

BOSSLEY PARK - 2176

EDENSOR PARK - 2176

GREENFIELD PARK - 2176

PRAIRIEWOOD - 2176

ST JOHNS PARK - 2176

WAKELEY - 2176

BONNYRIGG - 2177

BONNYRIGG HEIGHTS - 2177

CECIL PARK - 2178

KEMPS CREEK - 2178

MOUNT VERNON - 2178

AUSTRAL - 2179

LEPPINGTON - 2179

CHULLORA - 2190

GREENACRE - 2190

MOUNT LEWIS - 2190

BELFIELD - 2191

BELMORE - 2192

ASHBURY - 2193

CANTERBURY - 2193

HURLSTONE PARK - 2193

CAMPSIE - 2194

LAKEMBA - 2195

WILEY PARK - 2195

PUNCHBOWL - 2196

ROSELANDS - 2196

BASS HILL - 2197

GEORGES HALL - 2198

YAGOONA - 2199

BANKSTOWN - 2200

CONDELL PARK - 2200

MOUNT LEWIS - 2200

DULWICH HILL - 2203

MARRICKVILLE - 2204

ARNCLIFFE - 2205

TURRELLA - 2205

WOLLI CREEK - 2205

CLEMTON PARK - 2206

EARLWOOD - 2206

BARDWELL PARK - 2207

BARDWELL VALLEY - 2207

BEXLEY - 2207

BEXLEY NORTH - 2207

KINGSGROVE - 2208

BEVERLY HILLS - 2209

NARWEE - 2209

LUGARNO - 2210

PEAKHURST - 2210

PEAKHURST HEIGHTS - 2210

RIVERWOOD - 2210

PADSTOW - 2211

PADSTOW HEIGHTS - 2211

REVESBY - 2212

REVESBY HEIGHTS - 2212

EAST HILLS - 2213

PANANIA - 2213

PICNIC POINT - 2213

MILPERRA - 2214

BANKSIA - 2216

BRIGHTON-LE-SANDS - 2216

KYEEMAGH - 2216

ROCKDALE - 2216

KOGARAH - 2217

KOGARAH BAY - 2217

MONTEREY - 2217

RAMSGATE - 2217

RAMSGATE BEACH - 2217

ALLAWAH - 2218

CARLTON - 2218

DOLLS POINT - 2219

SANDRINGHAM - 2219

SANS SOUCI - 2219

HURSTVILLE - 2220

HURSTVILLE GROVE - 2220

BLAKEHURST - 2221

CARSS PARK - 2221

CONNELLS POINT - 2221

KYLE BAY - 2221

SOUTH HURSTVILLE - 2221

PENSHURST - 2222

MORTDALE - 2223

OATLEY - 2223

KANGAROO POINT - 2224

SYLVANIA - 2224

SYLVANIA WATERS - 2224

OYSTER BAY - 2225

BONNET BAY - 2226

COMO - 2226

JANNALI - 2226

GYMEA - 2227

GYMEA BAY - 2227

MIRANDA - 2228

YOWIE BAY - 2228

CARINGBAH - 2229

DOLANS BAY - 2229

LILLI PILLI - 2229

TAREN POINT - 2229

CRONULLA - 2230

WOOLOOWARE - 2230

KURNELL - 2231

GRAYS POINT - 2232

KAREELA - 2232

KIRRAWEE - 2232

LOFTUS - 2232

SUTHERLAND - 2232

WORONORA - 2232

ENGADINE - 2233

HEATHCOTE - 2233

WORONORA HEIGHTS - 2233

YARRAWARRAH - 2233

ALFORDS POINT - 2234

BANGOR - 2234

BARDEN RIDGE - 2234

ILLAWONG - 2234

MENAI - 2234

BADGERYS CREEK - 2555

BRINGELLY - 2556

CATHERINE FIELD - 2557

EAGLE VALE - 2558

ESCHOL PARK - 2558

KEARNS - 2558

BLAIRMOUNT - 2559

CLAYMORE - 2559

AIRDS - 2560

AMBARVALE - 2560

BLAIR ATHOL - 2560

BRADBURY - 2560

CAMPBELLTOWN - 2560

ENGLORIE PARK - 2560

GLEN ALPINE - 2560

KENTLYN - 2560

LEUMEAH - 2560

ROSEMEADOW - 2560

RUSE - 2560

ST HELENS PARK - 2560

WEDDERBURN - 2560

WOODBINE - 2560

LONG POINT - 2564

MACQUARIE FIELDS - 2564

DENHAM COURT - 2565

INGLEBURN - 2565

MACQUARIE LINKS - 2565

BOW BOWING - 2566

MINTO - 2566

MINTO HEIGHTS - 2566

RABY - 2566

ST ANDREWS - 2566

VARROVILLE - 2566

CURRANS HILL - 2567

HARRINGTON PARK - 2567

MOUNT ANNAN - 2567

NARELLAN - 2567

NARELLAN VALE - 2567

SMEATON GRANGE - 2567

CAMDEN - 2570

CAMDEN SOUTH - 2570

CAWDOR - 2570

ELDERSLIE - 2570

KIRKHAM - 2570

ORAN PARK - 2570

GLENMORE PARK - 2745

GREENDALE - 2745

LUDDENHAM - 2745

MULGOA - 2745

REGENTVILLE - 2745

WALLACIA - 2745

CAMBRIDGE GARDENS - 2747

CAMBRIDGE PARK - 2747

CLAREMONT MEADOWS - 2747

KINGSWOOD - 2747

LLANDILO - 2747

SHANES PARK - 2747

WERRINGTON - 2747

WERRINGTON COUNTY - 2747

WERRINGTON DOWNS - 2747

ORCHARD HILLS - 2748

EMU PLAINS - 2750

JAMISONTOWN - 2750

LEONAY - 2750

SOUTH PENRITH - 2750

BLIGH PARK - 2756

WINDSOR DOWNS - 2756

ERSKINE PARK - 2759

ST CLAIR - 2759

COLYTON - 2760

NORTH ST MARYS - 2760

OXLEY PARK - 2760

ROPES CROSSING - 2760

ST MARYS - 2760

COLEBEE - 2761

DEAN PARK - 2761

GLENDENNING - 2761

HASSALL GROVE - 2761

OAKHURST - 2761

PLUMPTON - 2761

SCHOFIELDS - 2762

ACACIA GARDENS - 2763

QUAKERS HILL - 2763

BERKSHIRE PARK - 2765

MARSDEN PARK - 2765

RIVERSTONE - 2765

VINEYARD - 2765

EASTERN CREEK - 2766

ROOTY HILL - 2766

DOONSIDE - 2767

WOODCROFT - 2767

GLENWOOD - 2768

PARKLEA - 2768

STANHOPE GARDENS - 2768

THE PONDS - 2769

BIDWILL - 2770

BLACKETT - 2770

DHARRUK - 2770

EMERTON - 2770

HEBERSHAM - 2770

LETHBRIDGE PARK - 2770

MINCHINBURY - 2770

MOUNT DRUITT - 2770

SHALVEY - 2770

TREGEAR - 2770

WHALAN - 2770

WILLMOT - 2770

Website Privacy Policy

This is the privacy policy for www.smiffys.com.au (Site). The Site is operated by Smiffy's Australia Pty Limited (ACN 137535696) trading as Smiffys.com.au (we, us and our).

 We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

 By using the Site, you consent to the collection and use of information in accordance with this privacy policy.

 We reserve the right to change this privacy policy from time to time by changing it on the Site.  This privacy policy was last updated on 7th December 2015.

 

Information we may collect from you

 We may collect and process the following information about you:

  • information (such as your name, email address, postal address and telephone number) that you provide by completing forms on the Site, including if you subscribe to any service, upload or submit any material via the Site, request any information or enter into any competition or promotion we may, from time to time sponsor;
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You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

 

Uses made of your information

We will use the information you provide to:

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  • verify and carry out financial transactions in relation to payments you make online;
  • audit the downloading of data from the Site;
  • improve the layout and/or content of the pages of the Site and customise them for users;
  • identify visitors to the Site;
  • carry out research on our users' demographics;
  • send you information we think you may find useful or which you have requested from us, including information about our products and services or those of carefully selected third parties, provided you have indicated that you do not object to being contacted for these purposes;
  • allow carefully selected third parties to send you information directly which you may find useful regarding their products and services, provided you have indicated that you do not object to being contacted for these purposes.

You can tell us not to contact you with information regarding our products and services or those of third parties or to share your details with third parties so that they can send you information regarding their products and services, either at the point such information is collected on the Site (by checking or un-checking (as directed) the relevant box) or by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the contact details at the end of this privacy policy.

 

Non-personal information

When you visit the Site, we may automatically collect non-personal information about you, such as the type of internet browser you use, the website from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.

The Site uses cookies to store certain information. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Although they do identify a user's computer, cookies do not personally identify users. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the internet.

We use cookies to:

  • recognise you when you return to the Site;
  • allow you to navigate the Site more quickly and easily;
  • store your preferences;
  • control how often users see similar online advertisements;
  • estimate our audience size and patterns;
  • improve and update the Site.

We do not use cookies to store your credit or debit card details.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that. However, you may not be able to take full advantage of the Site if you do so.

 

Information sharing

 

We may disclose aggregate statistics about visitors to the Site, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.

In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.

 

External links

The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.

 

Payment processing

Payment details you provide will be encrypted using secure sockets layer (SSL) technology once you submit them. Payments made on the Site are made through our payment solutions provider, EWay.com. You will be providing credit or debit card information directly to EWay.com which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to EWay.com is not within our control and is subject to Eway.com's own privacy policy and terms and conditions.

 

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

Information that you submit via the Site is sent to and stored on secure servers located in Australia.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

 

Your rights

You have a legal right under the Privacy Act 1988 to edit, update or delete any personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

 

Contacting us

Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to customerservice@smiffys.com.au or write to us at our registered business address (please note this is not our trading address).

 

Smiffys Australia PTY Ltd

C/O Allworths,

Level 9 St Martins Tower,

31 Market Street,

Sydney,

NSW 2000

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